Question 1

Who is You Care Reminders for?

Accepted Answer

You Care Reminders is built for family caregivers and care professionals who want to gently support an older relative or client living independently. It's a quiet companion in the background — not a replacement for medical care, an alarm system, or a monitoring service.

Question 2

Does the person I care for need a smartphone or app?

Accepted Answer

It depends on the channel you choose. Email and text reminders work on any phone or computer that can open an email or read a text — nothing to install, no account for them to manage. Push notifications, available on the Essentials and Family plans, do need a smartphone and a one-time setup to add the app to their home screen.

Question 3

How long does it take to set up?

Accepted Answer

Most caregivers are set up in under five minutes. You'll add the person you care for, choose how they prefer to be contacted, and set the first one or two reminders. You can refine everything from there at your own pace.

Question 4

What kinds of reminders can I send?

Accepted Answer

Gentle wellness nudges — drinking water, a meal or snack, a planned phone call with a grandchild, or simply a kind midday hello. You decide the wording, the days, and the times.

Question 5

Can I use it for medication reminders?

Accepted Answer

No. You Care Reminders is explicitly not intended for medication. Automated reminders can be delayed, duplicated, or missed because of network, carrier, or provider issues. If you choose to use the service for medication despite this warning, you do so entirely at your own risk and we accept no liability. Please use a pharmacy-supplied medication aid or a dedicated medical device instead.

Question 6

How do I know they received it?

Accepted Answer

Each reminder includes a single, friendly button — "I've got it." When they tap it, you'll see a quiet confirmation on your dashboard. No reply is needed beyond that one tap.

Question 7

What happens if they don't respond?

Accepted Answer

Nothing alarming. The dashboard simply shows the reminder as awaiting a response. You decide what to do next — many caregivers use it as a gentle prompt to call and check in.

Question 8

Is my family's information kept private?

Accepted Answer

Yes. Information is stored securely in the United Kingdom and only ever visible to you, the caregiver. We don't sell data, we don't share it with advertisers, and we don't use it to train anything outside of your own account.

Question 9

Can I export or delete everything?

Accepted Answer

At any time. From your Privacy page you can download a full copy of your records as a single file, or delete your account entirely. When you delete, your data is removed — not archived.

Question 10

Is You Care Reminders a medical device?

Accepted Answer

No. You Care Reminders offers wellness reminders and gentle check-ins. It is not a substitute for professional medical advice, emergency response, or formal care. If you need urgent help, please contact your GP or local emergency services.

Question 11

Can I try it before paying?

Accepted Answer

Yes. You can create an account and explore the service without entering payment details. You only choose a plan when you're ready.

Question 12

Can I cancel whenever I want?

Accepted Answer

Of course. There are no long contracts and no cancellation fees. You can pause or stop your subscription from your account settings, and access continues until the end of the period you've already paid for.

Question 13

Do you offer support for more than one relative?

Accepted Answer

Yes. Our family plan is designed for caregivers looking after several people — a parent and an aunt, for instance — within one calm dashboard.

Honest answers,
for honest questions.

Getting started

How reminders work

Privacy and trust

Billing and changes

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Honest answers,for honest questions.