--- title: "Frequently asked questions — You Care Reminders" description: "Honest answers about how You Care Reminders supports caregivers — privacy, pricing, who it's for, and how reminders reach the people you love." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://youcarereminders.co.uk/#organization", "name": "You Care Reminders", "legalName": "Better Search Limited", "alternateName": "Better Search Limited", "url": "https://youcarereminders.co.uk", "email": "hello@youcarereminders.co.uk", "areaServed": { "@type": "Country", "name": "United Kingdom" }, "identifier": { "@type": "PropertyValue", "name": "UK company number", "value": "17209315" }, "address": { "@type": "PostalAddress", "addressCountry": "GB" }, "contactPoint": [ { "@type": "ContactPoint", "contactType": "customer support", "email": "hello@youcarereminders.co.uk", "url": "https://youcarereminders.co.uk/contact", "areaServed": "GB", "availableLanguage": [ "en-GB" ] } ] }, { "@type": "WebSite", "@id": "https://youcarereminders.co.uk/#website", "name": "You Care Reminders", "url": "https://youcarereminders.co.uk", "publisher": { "@id": "https://youcarereminders.co.uk/#organization" }, "inLanguage": "en-GB" } ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Who is You Care Reminders for?", "acceptedAnswer": { "@type": "Answer", "text": "You Care Reminders is built for family caregivers and care professionals who want to gently support an older relative or client living independently. It's a quiet companion in the background — not a replacement for medical care, an alarm system, or a monitoring service." } }, { "@type": "Question", "name": "Does the person I care for need a smartphone or app?", "acceptedAnswer": { "@type": "Answer", "text": "It depends on the channel you choose. Email and text reminders work on any phone or computer that can open an email or read a text — nothing to install, no account for them to manage. Push notifications, available on the Essentials and Family plans, do need a smartphone and a one-time setup to add the app to their home screen." } }, { "@type": "Question", "name": "How long does it take to set up?", "acceptedAnswer": { "@type": "Answer", "text": "Most caregivers are set up in under five minutes. You'll add the person you care for, choose how they prefer to be contacted, and set the first one or two reminders. You can refine everything from there at your own pace." } }, { "@type": "Question", "name": "What kinds of reminders can I send?", "acceptedAnswer": { "@type": "Answer", "text": "Gentle wellness nudges — drinking water, a meal or snack, a planned phone call with a grandchild, or simply a kind midday hello. You decide the wording, the days, and the times." } }, { "@type": "Question", "name": "Can I use it for medication reminders?", "acceptedAnswer": { "@type": "Answer", "text": "No. You Care Reminders is explicitly not intended for medication. Automated reminders can be delayed, duplicated, or missed because of network, carrier, or provider issues. If you choose to use the service for medication despite this warning, you do so entirely at your own risk and we accept no liability. Please use a pharmacy-supplied medication aid or a dedicated medical device instead." } }, { "@type": "Question", "name": "How do I know they received it?", "acceptedAnswer": { "@type": "Answer", "text": "Each reminder includes a single, friendly button — \"I've got it.\" When they tap it, you'll see a quiet confirmation on your dashboard. No reply is needed beyond that one tap." } }, { "@type": "Question", "name": "What happens if they don't respond?", "acceptedAnswer": { "@type": "Answer", "text": "Nothing alarming. The dashboard simply shows the reminder as awaiting a response. You decide what to do next — many caregivers use it as a gentle prompt to call and check in." } }, { "@type": "Question", "name": "What is the easiest reminder app for an 80-year-old?", "acceptedAnswer": { "@type": "Answer", "text": "The easiest one is the one they never have to open. With You Care Reminders you do all the setting up, and the reminder arrives as an ordinary text message or email with a single button on it. There's no app to learn, no password, and no settings for them to get lost in." } }, { "@type": "Question", "name": "How can I check on my elderly mum without calling her every day?", "acceptedAnswer": { "@type": "Answer", "text": "Set one short prompt at a time that suits her — mid-morning tends to work well. When she taps to say she's seen it, the confirmation appears on your dashboard with the time it landed. That turns the daily check-in call into a five-second glance, and leaves your actual calls free for something nicer." } }, { "@type": "Question", "name": "How do I remind my elderly parent to drink water without nagging?", "acceptedAnswer": { "@type": "Answer", "text": "Let the prompt do the asking instead of you. You set the title, the tone and the notes that shape the wording, so it reads like a note from family rather than an instruction — and because it arrives on its own, the reminding stops being something you're seen to do." } }, { "@type": "Question", "name": "Why does my mum ignore the alarms on her phone?", "acceptedAnswer": { "@type": "Answer", "text": "An alarm is a noise, not a message. Once the beeping stops there's nothing left to explain what it was for, and alarms fire whether or not the day suits, so they get dismissed out of habit. A short written message that stays on screen and says something specific gets a very different response." } }, { "@type": "Question", "name": "Is this better than a dementia clock?", "acceptedAnswer": { "@type": "Answer", "text": "It's different rather than better. A dementia clock answers 'what day is it?' at a glance, with nothing to set up. What it can't do is prompt something specific at a specific moment, handle things that only happen on certain days, or tell you it was seen. Plenty of families use both." } }, { "@type": "Question", "name": "Can my brothers and sisters see the same reminders?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, on the Family plan. You can invite other family members so everyone sees the same confirmations in one place, instead of texting each other to ask how the day went." } }, { "@type": "Question", "name": "Do you track steps, sleep, falls or health signals?", "acceptedAnswer": { "@type": "Answer", "text": "No, and we don't plan to. We don't connect to watches, health apps or fitness trackers, and we don't track location or movement. You Care Reminders sends reminders and records whether they were confirmed — nothing more." } }, { "@type": "Question", "name": "Is my family's information kept private?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Information is stored securely in the United Kingdom and only ever visible to you, the caregiver. We don't sell data, we don't share it with advertisers, and we don't use it to train anything outside of your own account." } }, { "@type": "Question", "name": "Can I export or delete everything?", "acceptedAnswer": { "@type": "Answer", "text": "At any time. From your Privacy page you can download a full copy of your records as a single file, or delete your account entirely. When you delete, your data is removed — not archived." } }, { "@type": "Question", "name": "Is You Care Reminders a medical device?", "acceptedAnswer": { "@type": "Answer", "text": "No. You Care Reminders offers wellness reminders and gentle check-ins. It is not a substitute for professional medical advice, emergency response, or formal care. If you need urgent help, please contact your GP or local emergency services." } }, { "@type": "Question", "name": "Can I try it before paying?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. You can create an account and explore the service without entering payment details. You only choose a plan when you're ready." } }, { "@type": "Question", "name": "Can I cancel whenever I want?", "acceptedAnswer": { "@type": "Answer", "text": "Of course. There are no long contracts and no cancellation fees. You can pause or stop your subscription from your account settings, and access continues until the end of the period you've already paid for." } }, { "@type": "Question", "name": "Do you offer support for more than one relative?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Our family plan is designed for caregivers looking after several people — a parent and an aunt, for instance — within one calm dashboard." } } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://youcarereminders.co.uk/" }, { "@type": "ListItem", "position": 2, "name": "FAQ", "item": "https://youcarereminders.co.uk/faq" } ] } ] --- [You Care Reminders Caregiver Support ](/) [Home](/)[How it works](/features)[Pricing](/pricing)[Guides](/guides)[FAQ](/faq)[Contact](/contact) [Sign in](/login)[Get started](/signup) 1. [Home](/) 2. Frequently asked questions Frequently asked # Honest answers, for honest questions. We know inviting a new service into family life takes thought. Here is what caregivers most often want to know before they begin. ## Getting started ### Who is You Care Reminders for? ### Does the person I care for need a smartphone or app? ### How long does it take to set up? ## How reminders work ### What kinds of reminders can I send? ### Can I use it for medication reminders? ### How do I know they received it? ### What happens if they don't respond? ## Questions carers ask us most ### What is the easiest reminder app for an 80-year-old? ### How can I check on my elderly mum without calling her every day? ### How do I remind my elderly parent to drink water without nagging? ### Why does my mum ignore the alarms on her phone? ### Is this better than a dementia clock? ### Can my brothers and sisters see the same reminders? ### Do you track steps, sleep, falls or health signals? ## Privacy and trust ### Is my family's information kept private? ### Can I export or delete everything? ### Is You Care Reminders a medical device? ## Billing and changes ### Can I try it before paying? ### Can I cancel whenever I want? ### Do you offer support for more than one relative? ## Still have a question? We'd rather you ask than wonder. Begin an account at no cost, or read more about how the service works. [Begin an account](/signup)[How it works](/features) You Care Reminders Thoughtful reminders that help families stay quietly connected to the people they love. Wellness support, not medical advice. Service - [How it works](/features) - [Pricing](/pricing) - [Journal](/blog) - [FAQ](/faq) - [Get started](/signup) Care scenarios - [Dementia check-ins](/dementia-check-in-service) - [Daily prompts for MCI](/mild-cognitive-impairment-daily-prompts) - [Drink & meal reminders](/dehydration-reminders-elderly) - [Compared to dementia clocks](/vs-dementia-clocks) - [Why smart alarms fail](/why-smart-alarms-fail-older-adults) More scenarios - [Loneliness call reminders](/loneliness-call-reminders) - [Safety check-ins](/safety-check-in-service) - [Hydration reminder app](/hydration-reminder-app) - [Family care app](/family-care-app) - [Live-in care alternative](/live-in-care-alternative) - [Care glossary](/care-glossary) Guides - [Caring for elderly parents](/caring-for-elderly-parents) - [Dementia care at home](/dementia-care-at-home) - [Mild cognitive impairment](/mild-cognitive-impairment) - [Dementia clocks](/dementia-clocks) - [Signs of dehydration](/signs-of-dehydration-in-older-adults) - [Carer burnout](/carer-burnout-early-signs) - [Respite care](/respite-care-uk) - [Carer's assessment](/carers-assessment) - [Telecare explained](/telecare-explained) - [Loneliness in later life](/loneliness-in-later-life) - [All care guides →](/guides) Trust - [Terms](/terms) - [Privacy](/privacy) - [Contact](/contact) - [For AI assistants](/agents) © 2026 Better Search Limited (company no. 17209315), trading as You Care Reminders. 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